1. Application of the GTS
These GTS apply to all services ordered from Infinity Views.
Signing the quote, accepting it in writing, or paying a deposit means the Client accepts these GTS.
In the event of a contradiction, the accepted quote prevails over the GTS.
Infinity Views' services are intended exclusively for businesses and professionals.
2. Services offered
Infinity Views may in particular produce:
- Motion design videos
- Advertising videos
- Videos with actors or performers
- Presentation or sales videos
- Scripts, storyboards and creative concepts
- Editing and post-production
- Voice-overs and sound design
- Variations for social media
- Landing pages, sales funnels or digital creations
- Content produced with the help of artificial intelligence tools
The exact content of each assignment is specified in the quote.
Any element not provided for in the quote is not included in the order.
3. Order and project start
The order becomes final when the Client:
- Accepts the quote
- And pays the deposit or the first scheduled payment
Infinity Views begins production only after receiving the information and materials necessary for the project.
Unless otherwise stated in the quote, the announced timelines are estimates.
4. Client obligations
The Client agrees to provide within the agreed timeframes:
- The information necessary for the project
- Its logo and brand elements
- The requested texts, images, videos and documents
- Clear and consolidated feedback
- The approvals necessary at each stage
The Client guarantees that the materials it provides may be legally used.
It remains responsible for the accuracy of its information, offers, prices, figures and commercial claims.
Infinity Views cannot be held liable for an error resulting from incorrect or incomplete information provided by the Client.
5. Timelines and Client delays
Timelines begin once the Agency has received:
- The scheduled payment
- A complete brief
- All materials necessary for production
When Infinity Views is waiting for feedback, a document, an approval or a payment from the Client, timelines are automatically suspended.
The new schedule will depend on the team's availability at the time work resumes.
If the Client stops responding for more than thirty days, the project may be paused and archived.
Reasonable reopening fees may be charged if the project needs to be reopened after a long period of inactivity.
6. Price and payment
Prices and payment terms are specified in the quote. Unless otherwise stated:
- Prices are stated exclusive of taxes
- Applicable taxes are added if necessary
- A 50% deposit is required before starting
- The balance must be paid before the final, unwatermarked files are delivered
Payments may be made by bank transfer, credit card or Stripe.
In the event of late payment, Infinity Views may:
- Immediately suspend production
- Postpone delivery
- Suspend the right to use the creations
- Claim the interest and collection costs authorized by applicable law
The final files and usage rights are provided only after payment in full.
7. Revisions
The number of revisions included is specified in the quote.
The following requests are not considered simple revisions:
- Completely changing the concept
- Redoing the art direction
- Rewriting a large part of the script after approval
- Redoing a stage already approved
- Adding new scenes
- Changing the target audience or offer
- Adding a new duration or format
- Replacing a voice-over or actor already approved
These requests may result in an additional quote and a new timeline.
8. Approvals
The Client must check each stage before approving it.
An approved stage is considered final. Any rework of a stage already approved may be billed.
The Client must provide feedback within a reasonable time and, unless otherwise stated, within five business days of a version being sent.
Feedback must be consolidated into a single message or document.
9. Delivery
Deliverables are provided in the formats specified in the quote.
Unless otherwise stated, delivery includes only the final exported files. The following items are not included:
- Editing files
- After Effects files or source files
- Editable project files
- Internal libraries
- Templates
- Prompts
- Raw footage or intermediate files
These items may be sold separately if Infinity Views agrees to provide them.
The Client has five business days after final delivery to report an objective error relative to the quote or the approved materials. Without specific feedback within this period, the project is deemed accepted.
Infinity Views is not required to keep production files for more than sixty days after delivery.
10. Cancellation
An accepted order is firm. If the Client cancels the project after it has started:
- The deposit remains the property of Infinity Views
- Work already completed remains payable
- Expenses incurred with actors, studios, freelancers or other providers remain payable
If the value of the work performed and expenses incurred exceeds the amount already paid, Infinity Views may invoice the difference.
If Infinity Views cancels the project through no fault of the Client, the portion of the price corresponding to work not performed will be refunded.
11. Intellectual property
The Client remains the owner of the materials it provides to Infinity Views.
After payment in full, the Client obtains the right to use, reproduce, distribute and adapt the final deliverables for its professional and commercial activities.
These rights are granted worldwide for the entire applicable legal duration, subject to any limits related to music, actors, voices, images or other resources belonging to third parties.
Infinity Views retains ownership of:
- Its methods
- Its systems
- Its templates
- Its source files
- Its libraries
- Its processes
- Its tools
- Its elements created before the assignment
The Client may not use any deliverable until the order has been paid in full.
12. Actors, voices and third-party content
Some creations may use:
- Actors or performers
- Voice-overs
- Music
- Stock videos or images
- Fonts
- Software or tools belonging to third parties
Their use may be limited by licenses, durations, territories or specific media. The Client agrees to comply with the limits communicated by Infinity Views.
The Client may not use an actor's image or voice to create new content, voice cloning, a deepfake or AI-generated content without written authorization.
13. Artificial intelligence
The Client agrees that Infinity Views may use artificial intelligence tools in its creative process.
Infinity Views remains responsible for the selection, editing and integration of the elements used in the final deliverable.
Due to how these technologies work, Infinity Views does not guarantee:
- The absolute exclusivity of each generated element
- The total absence of resemblance to other creations
- The ability to separately protect each generated element
- The total absence of technical defects or artifacts
Significant defects affecting the final deliverable will be corrected as part of the scheduled revisions.
14. Commercial results
Infinity Views agrees to carry out the Services diligently and professionally.
However, Infinity Views does not guarantee any specific number of:
- Sales
- Leads
- Clicks
- Views
- Appointments
- Conversions
- Revenue
- Advertising results
Results also depend on the Client's offer, market, advertising budget, targeting, website and sales process.
15. Liability
Infinity Views is liable only for direct damages caused by a proven fault in the performance of the assignment.
Infinity Views cannot be held liable for:
- A loss of revenue
- A loss of customers
- Poor advertising performance
- The suspension of an advertising account
- A decision made by a platform
- A problem caused by third-party software or a third-party provider
- A modification made by the Client after delivery
- A use of the creations not provided for in the contract
To the extent permitted by law, Infinity Views' total liability shall not exceed the amount paid by the Client for the service directly concerned.
This limitation does not apply where prohibited by law.
16. Portfolio and references
Unless the Client objects in writing before publication, Infinity Views may:
- Mention the Client's name and logo
- Feature the creations in its portfolio
- Publish excerpts on its website and social media
- Present the project in its commercial proposals
Infinity Views will not publish confidential information or private results without authorization.
The Client may request that publication be delayed until the official launch of its project.
17. Confidentiality and data
The Parties agree to keep confidential any non-public information exchanged during the project.
This obligation remains applicable for two years after the end of the assignment.
Personal data is used solely to manage the business relationship, carry out the assignment, communicate with the Client and comply with applicable legal obligations.
18. Subcontracting
Infinity Views may entrust part of the assignment to employees, freelancers, studios, performers or specialized providers.
Infinity Views remains responsible for the overall coordination of the service.
The Client agrees not to bypass Infinity Views to work directly with a provider introduced to it as part of the project, for a period of twelve months after the end of the assignment.
19. Termination
Infinity Views may suspend or terminate the service in the event of:
- An unpaid invoice
- A prolonged lack of response
- An unlawful request
- Abusive or threatening behavior
- A material breach of the contract
When the problem can be corrected, Infinity Views will first send a written request to the Client so it can remedy the situation within a reasonable period.
Amounts corresponding to work already performed remain payable.
20. Force majeure
Neither Party shall be liable for a delay caused by an event reasonably beyond its control.
Timelines will be extended for the duration of such event.
If the situation permanently prevents the project from continuing, either Party may terminate the contract. Work already performed and expenses already incurred will remain payable.